Refund policy

Our products are food. For reasons of food safety and quality, we cannot accept returns or exchanges if you change your mind — including unopened products in sound condition.

If something is wrong with your order

If a product arrives damaged, soiled, incorrect, or with a defect in quality, contact us within 7 days of delivery at info@maisonpardi.com. Please include your order number and a photograph of the item.

Once we have confirmed the issue, we will send a replacement or give you a full refund, including shipping, whichever you prefer. If we ask you to send the item back, we pay the return shipping.

Cancelling an order

You can cancel an order before it is dispatched. Email info@maisonpardi.com as soon as possible. Once dispatched, an order cannot be cancelled.

Refunds

Refunds are made to the original method of payment. Depending on your card issuer or payment provider, it may take some days for the refund to appear on your statement.

Contact

Maison Pardi GK
Shin-Aoyama Building East 7F, Room 723, 1-1-1 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
info@maisonpardi.com

Effective 20 August 2026.
Revised 29 September 2026.